How workers open requests

Workers open a request in the app chat, in their own language — and it reaches the coordinator in Hebrew.

Steps

1. The worker opens the app and picks a topic from the buttons: apartment issue, health, equipment request, employment, housing transfer or other — or simply types freely.
2. The chat asks only for what's missing: a sub-topic, a size for shoes and clothes, a frame number for a bicycle plate request, or an amount for an advance request.
3. The request is opened and assigned to the worker's coordinator, who is notified.
4. If the chat is unsure what it is about, the message goes straight to the coordinator and is flagged as an "AI request to review".

Related guides

• Handling a service requestUpdate the status, message the worker and add internal notes.
• SLA and prioritiesEvery request has a target handling time based on its topic. Breaches are flagged and reported.
• The chat and "My tickets"This is what the system looks like from the worker's side.

All guides