The chat and "My tickets"

This is what the system looks like from the worker's side.

Steps

1. The "Chat" screen: the worker picks a topic from the buttons or types freely, in any of the six languages. The chat is available 24/7.
2. At the end the worker sees "I opened a ticket... and assigned it to your coordinator" with the ticket number. "+ Open another ticket" starts a new one.
3. The worker can attach a receipt or bill (arnona, electricity, water) for their apartment.
4. "My tickets": every request, its status and the conversation with the coordinator in the worker's language.

Related guides

• How workers open requestsWorkers open a request in the app chat, in their own language — and it reaches the coordinator in Hebrew.
• Worker sign-inWhat to explain to a new worker on day one.

All guides