A late trip: what happens and what to do

The automatic alert and three steps to handle it.

Steps

1. Every 5 minutes the system looks for trips 10 minutes past departure with no start and sends the office manager and the admin one alert.
2. Call the driver from the number on the trip board.
3. If the driver is on the way and forgot to report, click "Start" for them.
4. If the trip will not happen or needs a replacement, create a one-off change for that day.

Related guides

• Starting and ending a trip for a driverWhen a driver cannot report from the phone, the office reports for them.
• A one-off change for a date: cancel or swap driver/vehicleA sick driver, a vehicle in the garage or a holiday, without changing the regular assignment.

All guides