Handling a service ticket

A fault, delay or accident reported by a driver reaches the office manager, from receipt to closing.

Steps

1. Every driver report opens as a ticket, assigned automatically to the office manager, who gets an alert. Open "More" → "Service tickets".
2. Open the ticket, read the description and photos, and change the status to "In progress".
3. Write the driver a message inside the ticket. They see it in their own language.
4. When it is handled, change the status to "Closed".

Related guides

• Recording a vehicle expense from a ticketA repair done because of a ticket is recorded as an expense linked to it.
• Quick report: running late, fault, warning light or accidentOne tap on the "My day" screen, and the report reaches the office manager.

All guides